Customer Service in Naija by Patricia Maur

Ep 2 - Customer Servitude and the Elements of Customer Servitude and the Elements of Customer Service

Excellent customer service is essential to every business, large or small, because it can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue. Today, I'll speak about Customer Service as an Attitude and the three KEY elements of Customer Service.

Ep 1 - Customer Service in Naija: Introduction

The issue of poor customer service has been a subject of concern overtime in Nigeria but it keeps getting worse and only a few indigenous and foreign companies seem to get it right. Is customer service for a particular class of people??? Why is there lackadaisical attitude to Customer Service in Nigeria???? Listen in!!!